Shared utilities scheme launched

Lisa Paton

Scotland's water and electricity providers have joined forces to launch a shared Priority Services Register to inform customers of the free support available when they need it most. 

The Priority Services Register (PSR) is a free service which provides extra help during power cuts or when there's an interruption to your water supply. Joining the PSR helps your utility companies to provide adapted services, adjust communications and make amendments to keep you safe, such as setting up a password scheme and providing advance warning of planned interruptions to electricity or water supplies.

Customers across Scotland now have a one-stop-shop where they can sign up to register with Scottish Water, Scottish and Southern Electricity Networks Distribution (SSEN) and SP Energy Networks (SPEN).

Customers are eligible to register if they: are deaf or hard of hearing, have a disability, live with children under five, are blind or partially sighted, have a chronic illness, are over 60, depend on electricity or water for home or medical care, or feel they may need additional support, even for a temporary period of time. 

To learn more about the free help and support that is available in your area, visit the new PSR Scotland website at